Final Draft 9 Activation IssuesComplications Ensue
Complications Ensue:
The Crafty Screenwriting, TV and Game Writing Blog




Archives

April 2004

May 2004

June 2004

July 2004

August 2004

September 2004

October 2004

November 2004

December 2004

January 2005

February 2005

March 2005

April 2005

May 2005

June 2005

July 2005

August 2005

September 2005

October 2005

November 2005

December 2005

January 2006

February 2006

March 2006

April 2006

May 2006

June 2006

July 2006

August 2006

September 2006

October 2006

November 2006

December 2006

January 2007

February 2007

March 2007

April 2007

May 2007

June 2007

July 2007

August 2007

September 2007

October 2007

November 2007

December 2007

January 2008

February 2008

March 2008

April 2008

May 2008

June 2008

July 2008

August 2008

September 2008

October 2008

November 2008

December 2008

January 2009

February 2009

March 2009

April 2009

May 2009

June 2009

July 2009

August 2009

September 2009

October 2009

November 2009

December 2009

January 2010

February 2010

March 2010

April 2010

May 2010

June 2010

July 2010

August 2010

September 2010

October 2010

November 2010

December 2010

January 2011

February 2011

March 2011

April 2011

May 2011

June 2011

July 2011

August 2011

September 2011

October 2011

November 2011

December 2011

January 2012

February 2012

March 2012

April 2012

May 2012

June 2012

July 2012

August 2012

September 2012

October 2012

November 2012

December 2012

January 2013

February 2013

March 2013

April 2013

May 2013

June 2013

July 2013

August 2013

September 2013

October 2013

November 2013

December 2013

January 2014

February 2014

March 2014

April 2014

May 2014

June 2014

July 2014

August 2014

September 2014

October 2014

November 2014

December 2014

January 2015

February 2015

March 2015

April 2015

May 2015

June 2015

August 2015

September 2015

October 2015

November 2015

December 2015

January 2016

February 2016

March 2016

April 2016

May 2016

June 2016

July 2016

August 2016

September 2016

October 2016

November 2016

December 2016

January 2017

February 2017

March 2017

May 2017

June 2017

July 2017

August 2017

September 2017

October 2017

November 2017

December 2017

January 2018

March 2018

April 2018

June 2018

July 2018

October 2018

November 2018

December 2018

January 2019

February 2019

November 2019

February 2020

March 2020

April 2020

May 2020

August 2020

September 2020

October 2020

December 2020

January 2021

February 2021

March 2021

May 2021

June 2021

November 2021

December 2021

January 2022

February 2022

August 2022

September 2022

November 2022

February 2023

March 2023

April 2023

May 2023

July 2023

September 2023

November 2023

January 2024

February 2024

 

Sunday, April 06, 2014

The people at Final Draft were kind enough to send me a review copy of Final Draft 9, their snappy new edition of the software.

I've been using it on my current show; I'm not a big fan of Screenwriter's not-very-intuitive interface. I haven't run across any really dandy new features, except that Script Notes are now organized. I'm sure there must be other features; I was going to look them up next week.

However, now I've got a more basic problem. After, originally, activating the software with no problem, FD9 has now decided to deactivate itself. No problem, I put my customer number back in.

Nope, this time, it won't activate. I get a buggy error message:


No problem. I call up the activation hotline. I get a message saying FD9 can only be activated online. And here's where it gets serious:

The activation people only work Monday-Friday, during Pacific Coast work hours.

Uh, what?

Y'all do know that screenwriters work on weekends? And nights?

Are you effing kidding me?

In this era of 24-7 Bangalore help centers, it is really inexcusable to have a help desk that only works 40 hours a week, Pacific Standard Time.

They really, really need to fix this.

Oh, well. Back to FD8.

(Yeah, yeah, DMc. I know.)

UPDATE:  Final Draft 9 will also not update itself unless it thinks it's been activated. That's just dumb. Doesn't matter though; even if I update from outside the program, it still won't activate.

UPDATE #2:  Called the Activation Hotline. Something's wrong with that. It's the usual "press one for Final Draft 6 through 8..." except it doesn't wait for you to press a button before telling you "I didn't get that" repeatedly.

UPDATE #3:  This post solves the activation problem.



6 Comments:

Final Draft takes a pretty abusive approach to its customers.

Any chance the industry will switch to something faster and more reasonable, like Fadein Pro?

By Blogger Tom Chandler, at 5:40 PM  

And it's not like that error code says much. It basically says everything is NULL. Wow. Crazy.

By Blogger jmulligan, at 10:52 PM  

FINAL DRAFT never, ever, ever changes. They have an anti-customer service department.

By Blogger DMc, at 12:24 AM  

Even if you do inexplicably stay with Final Draft (Alex, you're the only guy I've ever met who can't seem to learn Screenwriter easily -- a program that's way more stable and has none of these bullshit issues) you should never, ever, ever buy their software for at least one year after the Version upgrade.

They have had major, crazy, maddening, productivity eating fuck ups in V5, 6, 7, and now 9. I don't know what was going on with 8. Maybe there were issues. I don't know because I didn't buy it for 14 months after release.

They clearly don't do their beta testing vigorously enough. At this point it's purely caveat emptor.

By Blogger DMc, at 1:27 PM  

Runs fine for me...

By Blogger ChRiS , at 4:01 PM  

I gave up on FD years back and switched to Movie Outline. Much more intuitive, less bugs, more story writing tools and very friendly and responsive customer support. I guess the bigger the company gets the more detached they get from their customers. Hey ho.

By Blogger Unknown, at 5:21 AM  

Post a Comment

Back to Complications Ensue main blog page.



This page is powered by Blogger.